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RETURN POLICY

Effective from 1 January 2023

Our primary commitment is to ensure your satisfaction with our high-quality products. If, for any reason, your purchase falls short of your expectations, we've got you covered with our hassle-free 30-day money-back guarantee for all products bought from us.

Returning Your Product

We want your return experience to be as smooth as possible, so here's how it works:

  • Your product must be in its original packaging, unused, and in the same pristine condition as when you received it.

  • Don't forget to include proof of purchase with your return package.

  • Please keep in mind that shipping costs are non-refundable, and you will be responsible for covering the return shipping expenses. For peace of mind, we recommend using a trackable shipping service to ensure the safe return of your item to us.

Refund Process

Once we receive your return, we'll promptly inspect it and notify you of the approval or rejection of your refund. If approved, we'll process your refund, and the credited amount will automatically be applied to your original payment method. Please allow up to 10 business days for your refund to be fully processed.

 

Got Questions? We're Here to Help!

If you ever have any questions or need clarification about our return policy or the status of your refund, our dedicated customer support team is just a message away. Your peace of mind is important to us, and we're always here to assist you.

Pre-Purchase Information and Safety Guidelines

Before you make a purchase, we recommend reviewing these guidelines to ensure a safe and satisfying experience with our products:

  • Product Descriptions and Ingredients: We encourage our customers to thoroughly read all product descriptions and ingredients before making a purchase. This step ensures that you select products that match your unique needs and preferences.

  • Questions and Assistance: If you have any queries or require assistance before making a purchase decision, please don't hesitate to contact us via our convenient Contact Us Form. Our expert team is dedicated to helping you make informed choices.

  • Health Considerations: If you have known allergies, are pregnant, or nursing, we strongly advise consulting your healthcare provider before purchasing our products to ensure their suitability for your specific circumstances.

  • Patch Test: To prioritise your safety, we recommend performing a patch test before using any product. Simply apply a small amount of the product to a small area of clean, dry skin such as the inside of your elbow or wrist and wait for 24 to 48 hours. Watch out for any signs of redness, itching, or burning. If you experience any of these symptoms or any other unusual reactions, please discontinue use and consult your healthcare provider.

 

Exclusions from Replacements and Refunds

 

We believe in fairness and transparency, and we want you to be aware that replacements and refunds are not available for the following situations:

 

  • Mistakenly ordering the wrong product

  • Disliking the colour or scent of a product (as these are subjective preferences)

  • Claims of allergies

  • No longer needing a product

  • Products have been altered in any way

Additionally, we cannot assume responsibility for defects arising from negligence, accidents, abuse, improper care or storage, abnormal temperature or moisture conditions, or tampering or altering of the original product.

Return Policy Enquirie

 

Your satisfaction and safety are our top priorities. If you ever have questions or concerns about our return policy or product safety, please feel free to reach out to us at any time. We're here to ensure your experience with us is nothing short of exceptional.

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