Effective from 1 January 2023

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We are committed to providing you with a seamless and satisfying shopping experience. Please take a moment to review our Shipping Policy to understand how we handle the shipment of your orders.

 

Order Processing Time

 

All orders are processed within two (2) to seven (7) business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive an email notification once your order has been processed and is ready for shipment.

 

Shipment Methods

 

We may offer a variety of shipment methods to accommodate your needs. The available options will be presented to you during the checkout process.

 

Please note the shipping rates and estimated delivery times may vary depending on your selected shipping method and destination.

 

Shipping Destinations

 

We currently offer shipping to Australia. If you do not see your location listed, please contact us for assistance.

 

Shipping Fees

 

Shipping fees are calculated based on the weight of your order, shipping method, and destination. You can view the shipping fees for your order during the checkout process.

 

Estimated Delivery Times

 

Estimated delivery times may vary depending on your location, selected shipping method, and factors beyond our control, such as customs processing. Please refer to the estimated delivery time provided during checkout as a general guideline.

 

Please note delivery times may be longer during peak seasons or due to unforeseen circumstances.

 

Order Tracking

 

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

 

For real-time tracking information, visit our Order Tracking Page and enter your tracking number.

 

Delivery Issues

 

If you encounter any issues with the delivery of your order, such as delays or damage, please contact us as soon as possible. We will work diligently to resolve any delivery-related concerns.

 

Incomplete or Incorrect Addresses

 

It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for delays or non-delivery resulting from incomplete or incorrect addresses provided by the customer.

 

If you realise you've entered an incorrect shipping address after placing your order, please contact us immediately for assistance.

 

International Shipments

 

For international shipments, please be aware customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the order total. Be sure to check with your local customs office for more information on potential charges.

 

Questions and Assistance

 

If you have any questions or need assistance regarding our Shipping Policy, please don't hesitate to contact us at connect@elisheva.com.au. We are here to help and ensure a smooth shopping experience for you.

 

Thank you for choosing Elisheva. We appreciate your trust in us, and we are dedicated to delivering your orders in a timely and efficient manner.